… even when you don’t want to.
I decided to write about a new client I had this year. I came across an article titled “It’s Nice to Be Important, But It’s More Important to Be Nice” when I did some research for this blog posting.
The thing is, I thought about the different approaches I took when I speak to people. Surely on my blog, I post about random accomplishments that I have, I even speak about it at times to say what’s happening in my life. However, sometimes I’m never really comfortable doing so. I’d rather share knowledge, and expose other artists, designers, programmers etc.
I don’t want to feel that I’m better than others. I never do. I truly love that I do random things that many won’t find the time to do. I used to feel guilty about my accomplishments (now I don’t). The thing is, if you work hard you always hope that people will be happy for you — sadly that’s not always the case.
If you work with people, always make them feel important. When people realize you treat them well and value them, they tend to reciprocate. This helps especially when you start a company or do freelance work.
I think it’s important to be nice even if your clients are horrible. Always end emails respectfully even if you have to stand ground on your position. In case you’re wondering why I posted this, well a past client Yvette Rose, from Joulebody.com called me a “bitch” after working on her site for 3 months for very little pay. I had a real client from hell finally. I should have known she would be.
The first time I met her, because I mentioned that I was from Dominica originally, she asked me: “Do I pay you cash or check? Can you work in this country?” *mmmm*
I was nice (bad for designers to be, sometimes we need to learn how to say no). I thought against posting about it but this blog is about my life, she told me that she knows people in the industry and will be telling them that I did a horrible job of designing her site… OK here’s the before and after (click to enlarge) of how horribly I did her site.
I decided to try blue for these because Yoga is supposed to be soothing and calm.
The comment was: I don’t like blue (however blue was in the palette).
I decided to try others:
She wanted to use Purple and Orange… ok I didn’t think the purple would work but I did my best and it worked:
I think a lot of designers find themselves in the same position. Her son, who is 10 years old, does a little code so she automatically thought that designing and coding is the easiest thing to do.
Now, I’ve taught younger tech kids designing and coding and I love when they are sponges and willing to learn, because it reminds me of myself when I was that age. However, when a client doesn’t know anything about design or coding and their children are learning– they automatically assume genius (which is ok, my parents assumed that I was also). Now I understand why older designers and coders were infuriated when I charged less money when I was younger. I will have to admit, it’s not as easy as it seems.
The things that went wrong:
She decided to try using a site called infusion soft midway through the project and changed her mind about every content that was agreed upon. So, there I was working late at night thinking I’m done, then next day … another change.
Anyway, I don’t think after a client calls you a bitch and threatens your industry rep that you should stay on the account. Let’s just say I kept all the emails and voice calls (Thank you Google Voice).
Now, there’s an incomplete site and I’ve never been least proud of any work that I’ve ever done. It has flash, jQuery, CSS and I designed it and can’t even use it as a recommendation. Well, if you ever had to work for that client, definitely run for the hills! Tell me your own horror stories.