A couple weeks ago, I went to Starbucks with my friend and she got her drink but I waited for over 10 minutes for mine. One of the servers came up to me before I was going to complain. She offered me a coupon for a free drinks because she realized I had been standing there long.
I really appreciate good service and I’m happy that the barista did this because the only reason that I’m at Starbucks was because of my experiment – not the gourmet coffee (although I am fond of them now).
Some other notable things was Dominos giving me 2 coupons months ago for my delivery mishap. It makes me happy when brands realize that their customers are influential and keep us in good standing with them. I think we all care if we lose them from bad service.
Kudos to Starbucks and Dominos.
